State Farm® Insurance Agent Jennifer Santiago
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brianna Oliva
August 6, 2024
"Jennifer was very helpful. Would 100% recommend !"
David Zavaleta
April 24, 2024
"Muy buen servicio todo el personal muy amable jenely,jose exelente seguro siempre a tentos no hay cargos escondidos siempre atentos"
Ted Parks
April 24, 2024
"These guys are wonderful. Accurate, professional and they will work with you. Best insurance office I’ve encountered"
"Thank you Ted for your review. Thank you for trusting us with your insurance needs. "
Valdez
April 24, 2024
"Buen servicio de parte de José"
"Gracias por su palabras y su confianza en nuestra oficina "
Ivan Silva
April 23, 2024
"Excelente Atención y servicio 1000% Satisfactorio y Recomendable!!!"
"Gracias Ivan for sus Linda’s palabras. "
Lily Andalon
April 23, 2024
"This agent Jennifer Santiago and her team are amazing! Jose Guillen helped me when I got into an accident. He was very patient pleasant and courteous. He was always on top of everything. Had my rental and body shop ready to go the next day. He would call to check on how I was feeling and made sure everything was moving accordingly and smoothly! Highly recommend!!"
"Thank you Lily for your review. We appreciate your continued trust with our agency. "
Carlos Flores
April 22, 2024
"State Farm has been consistently amazing with their customer service. They’ve always gone above and beyond to assist me, providing answers to all my questions and ensuring I have the best experience. Their dedication to customer satisfaction is truly exceptional. Highly recommend them!"
"Thank you Carlos for your trust with your agency "
Cuquis Marquez
April 22, 2024
"Mil gracias State Farm por su excelente servicio y pue atendernos en momentos de accidente, apoyando a nuestra carga moral y económica. Fam Gálvez"
"Gracias por sus palabras positivas. "
Mariana Flores
January 19, 2024
"Jennifer Santiago is hands down the best insurance agent. I’ve been a client of hers since day one and I can guarantee I will never leave. Having a policy with State Farm is one thing, but having Jen as your actual State Farm agent is only that much better!!! Highly recommend."
"Thank you for your continued trust and support. We appreciate your business "
RT Taylor
December 9, 2023
"Alex Torres great asset to your business"
"Thank you for your positive words "
Ivan Maya
November 20, 2023
"Best experience when it comes to auto insurance A++++. Definitely will recomend to family and friends."
"Thank you Ivan "
JN !????
November 1, 2023
"This agent's office help need more training or something! I moved from one apartment which I had renter's insurance to another apartment which I also had insurance on. It was a whole month after I moved in to my new place for them to " notify the main office". I was still paying on my old apartment for that month. It took me calling them and the main office a few times! Unexceptiable! The main office told me that my agent will be contacting me but did they? No! We paid the renter's off for the whole year and it still says we owe next month on their app! Why? If you try to contact Jennifer her office team screens her calls! Nice! Looking for a new State Farm agent! 2 stars is generous in my opinion."
"Dear Jane, Thank you for taking the time to provide your feedback. We apologize for any inconvenience or frustration you may have experienced. We value your opinion and we would like to address your concerns. Could you please provide us with more details about your experience and the issues you encountered? This will help us understand the situation better and allow us to take appropriate actions to resolve any problems. We strive to provide the best service possible, and we are committed to improving based on customer feedback. If there is anything specific we can do to address your concerns, please let us know. Thank you again for bringing this to our attention. We hope to have the opportunity to make it right and regain your trust. Sincerely, Jennifer Santiago"
Alex Villafuerte
August 29, 2023
"Jennifer and her team took care of my insurance needs. Looked for the best rates. Best insurance agent by far. Honest and trustworthy and very transparent just like it should be. Thank you and I appreciate all their hard work! Highly recommend to everyone!!"
"Thank you for your kind words Alex "
Yashira Massey
August 4, 2023
"Axel was so patient and detailed. Definitely knows his job and does it with great customer service!! Thank you"
"Yashira. Thank you for your kind words. Axel along with the rest of our team take pride in assisting customers with any task. We love explaining things in detail. Thank you for your business "
Lina Perez
July 19, 2023
"Mi familia y yo hemos tenido una experiencia BASTANTE NEGATIVA con esta compañía. Teníamos con ellos asegurados 3 autos de los cuales desafortunadamente 2 de ellos sufrieron incidentes. Uno de ellos fue una estrellada por parte de otro auto, causando daños irreparables en una de las puertas. El seguro de la persona que hizo el daño (que también era State Farm) y el de nosotros (que no es nada barato) NO RESPONDIERON en lo absoluto. Nos dejaron esperando una llamada QUE NUNCA SUCEDIÓ, ni siquiera para decir que no iban a cubrir ningun gasto. El segundo incidente fue por un acto de vandalismo, destruyeron los vidrios del auto cuando se encontraba parqueado en una de las estaciones de tren. Al hablar con la policía nos dijeron que el seguro debería hacerse cargo de estos daños. Al comunicarnos con ellos negaron cualquier tipo de ayuda, sacando cláusulas y excusas para no cubrir ningún gasto, ARGUMENTANDO QUE SI QUERIAMOS ALGO MEJOR DEBERIAMOS PAGAR MÁS. Realmente esos seguros no cubren absolutamente nada, da igual tener algo super básico a pagar algo que ellos venden como mejor. La persona con la que hablamos no mostró ningún interés en nuestros casos, haciendo promesas falsas, como las llamadas que nunca regresó. Al final decidimos retirarnos de este seguro después de haber sido clientes por bastante tiempo. Literalmente solo se lavan las manos con excusas y pretextos incoherentes cuando al principio te venden la idea de que es un seguro excelente para tu carro. No les importa no solo que hay un daño material sino también un daño emocional por parte nosotros, tratando de solucionar algo que ellos saben que no van a hacer y que al final tu seas el que tiene que pagar los arreglos. My family and I have had a VERY NEGATIVE experience with this company. We had 3 cars insured with them of which unfortunately 2 of them suffered incidents. One of them was a crash by another car, causing irreparable damage to one of the doors. The insurance of the person who did the damage (which was also State Farm) and ours (which is not cheap at all) did NOT RESPOND at all. They left us waiting for a call that NEVER HAPPENED, not even to say that they were not going to cover any expenses. The second incident was an act of vandalism, they destroyed the windows of the car when it was parked at one of the train stations. When we spoke to the police we were told that the insurance should take care of the damage. When we contacted them they denied any kind of help, taking out clauses and excuses not to cover any expenses, ARGUMENTING THAT IF WE WANTED SOMETHING BETTER WE WOULD HAVE TO PAY MORE. Actually those insurances do not cover absolutely nothing, it is the same to have something super basic as to pay for something they sell as better. The person we spoke to showed no interest in our cases, making false promises, such as calls that he never returned. In the end we decided to withdraw from this insurance after being customers for quite some time. They literally just wash their hands with excuses and incoherent pretexts when at first they sell you the idea that it is an excellent insurance for your car. They don't care not only that there is material damage but also emotional damage on our part, trying to fix something they know they are not going to do and in the end you are the one who has to pay for the repairs."
"Thank you for your feedback Lina. We pride ourselves in educating our customers in the different coverages we offer such as liability and full coverage. Our goal is to explain how it works and the decision is made based off of our explanation and your price. We understand your frustration. Based on your specific situation we can’t address it here due to privacy laws. We did call you back several times to explain but I know it wasn’t easy to hear our response. I’d be more than happy to reiterate the coverages of your policy to help you understand what you chose at the time your policy was started. We’d be happy to be a resource and make any changes to your policies going forward to prevent the frustration you are feeling today. "
Yajaira Gijon
July 16, 2023
"Jen and her team are excellent. They are knowledgeable and always happy to assist with any questions or issues we have. Yajaira & Sergio Rivera"
"Thank you Yajaira"
Helena Crowe
July 16, 2023
"Jennifer is so nice and a great listener! Always willing to do whatever she can to help!"
"We appreciate you. "
Paul Contreras
July 8, 2023
"Jen and her team are great. Every time I call I get the answer to my questions. They always ask about me and my family. They make insurance old school and actually care about their clients. I’ve sent all my friends and family to Jen and they all feel the same."
"Thank you Paul for your positive review. We appreciate you! "
gabby deleon
July 8, 2023
"jen is amazing. i was affected by the recent storms. thankfully when we set up the policy she explained all the benefits of adding that water coverage. she answered my call sunday at 1pm. by 3pm there was a crew at my house disinfecting. she has a client for life with me. we need more Jennifers in the world."
"Gaby, thank you so much for putting your trust in my agency. Our goal is always to educate our customers on the importance of having the right policy in place. "
Aidan Gomez
June 26, 2023
"Gina was very helpful in explaining the different life insurance policies and I only have to pay for it for the next twenty years"
"Thank you for your positive review "
ALice Lorenzo
June 26, 2023
"Gina helped me understand a discrepancy and resolved my concern quickly. She also offered up Ideas on how to save $ . Thank you for taking the time to explain and come up with cost savings."
"Thank you Alice for the positive review. "
Kayla Rodriguez
June 26, 2023
"Best customer service. They made it easy to get insurance for my 2021 RAV4. I’m very happy"
"Thank you Kayla. We’re glad your vehicle is protected by the best "
Diana Gabino
June 18, 2023
"Yaneli was great! She not only helped me with car insurance but also life insurance. I was very satisfied with their customer service they answered all my questions and concerns. I recommended them for all your insurance needs!"
"Thank you Diana for your positive review. "
Mirna Cepeda
June 14, 2023
"I really appreciate how helpful and diligent they were with me."
"Thank you Mirna, we appreciate the kind words. Thank you for trusting our office with all your insurance needs. "
Janeth Ramirez
June 11, 2023
"Yaneli sarabia muy buen agente siempre muy atenta,excelente atencion al cliente, me gusta mucho su servicio"
"Gracias Janeth. La Apreciamos. Gracias por confiar en nuestra oficina. "