State Farm® Insurance Agent Jennifer Santiago

"I stopped in the State Farm office to drop off my Mother's homeowners insurance payment. I talked to Jose Guillen and found him very personable. He told me that he could save me money on my auto insurance. After viewing the quote, I decided to go with State Farm and now I'm saving money! Hose is very knowledgeable and a good person to talk to and appreciate his great customer service. Leonard L."

"This insurance agency is one of the best by far. They're not just pushing paperwork—they truly care about their clients and their well-being. They're highly informative, walking you through every step so you’re never left in the dark. What sets them apart is their compassion and dedication. They take their job seriously, not just to sell a policy, but to help you move forward in life with confidence and peace of mind."

"They were able to set up another app immediately, Axle really fast with the paperwork nice people 👍🏼"

"“I was completely impressed with their professionalism and great customer service." Jose and Jennifer were very helpful and explained everything."

"Jennifer’s team was awesome. They helped me with my insurance needs."

"Axel was fantastic! He was both professional and friendly, making the process of starting my business policy smooth and stress-free. He was knowledgeable and was able to get everything set up quickly. I highly recommend working with him!"

"Melissa was great !!!!!! She was honest patient and most important understanding. I got all the coverage I needed in one phone call."

"Jenny and her staff made my experience of buying home owners insurance for the first time so straightforward and pleasant. Jose was so patient and made sure I felt well informed about my coverage options. I’m really looking forward to working with them."

"State Farm is the best. I really like the way agent Mr. Jose Guillen at 5027 W Armitage Chicago IL. 60639 Has provided the best services and how he handled everything with care. Was amazing. I give him a 10 plus. He was able to provide excellent service and excellent prices. For my autos and home insurance policies. I am very satisfied with his 100% service."

"Jennifer was very helpful. Would 100% recommend !"

"Muy buen servicio todo el personal muy amable jenely,jose exelente seguro siempre a tentos no hay cargos escondidos siempre atentos"

"These guys are wonderful. Accurate, professional and they will work with you. Best insurance office I’ve encountered"

"Buen servicio de parte de José"

"Excelente Atención y servicio 1000% Satisfactorio y Recomendable!!!"

"This agent Jennifer Santiago and her team are amazing! Jose Guillen helped me when I got into an accident. He was very patient pleasant and courteous. He was always on top of everything. Had my rental and body shop ready to go the next day. He would call to check on how I was feeling and made sure everything was moving accordingly and smoothly! Highly recommend!!"

"State Farm has been consistently amazing with their customer service. They’ve always gone above and beyond to assist me, providing answers to all my questions and ensuring I have the best experience. Their dedication to customer satisfaction is truly exceptional. Highly recommend them!"

"Mil gracias State Farm por su excelente servicio y pue atendernos en momentos de accidente, apoyando a nuestra carga moral y económica. Fam Gálvez"

"Jennifer Santiago is hands down the best insurance agent. I’ve been a client of hers since day one and I can guarantee I will never leave. Having a policy with State Farm is one thing, but having Jen as your actual State Farm agent is only that much better!!! Highly recommend."

"Alex Torres great asset to your business"

"Best experience when it comes to auto insurance A++++. Definitely will recomend to family and friends."

"This agent's office help need more training or something! I moved from one apartment which I had renter's insurance to another apartment which I also had insurance on. It was a whole month after I moved in to my new place for them to " notify the main office". I was still paying on my old apartment for that month. It took me calling them and the main office a few times! Unexceptiable! The main office told me that my agent will be contacting me but did they? No! We paid the renter's off for the whole year and it still says we owe next month on their app! Why? If you try to contact Jennifer her office team screens her calls! Nice! Looking for a new State Farm agent! 2 stars is generous in my opinion."

"Jennifer and her team took care of my insurance needs. Looked for the best rates. Best insurance agent by far. Honest and trustworthy and very transparent just like it should be. Thank you and I appreciate all their hard work! Highly recommend to everyone!!"

"Axel was so patient and detailed. Definitely knows his job and does it with great customer service!! Thank you"

"Mi familia y yo hemos tenido una experiencia BASTANTE NEGATIVA con esta compañía. Teníamos con ellos asegurados 3 autos de los cuales desafortunadamente 2 de ellos sufrieron incidentes. Uno de ellos fue una estrellada por parte de otro auto, causando daños irreparables en una de las puertas. El seguro de la persona que hizo el daño (que también era State Farm) y el de nosotros (que no es nada barato) NO RESPONDIERON en lo absoluto. Nos dejaron esperando una llamada QUE NUNCA SUCEDIÓ, ni siquiera para decir que no iban a cubrir ningun gasto. El segundo incidente fue por un acto de vandalismo, destruyeron los vidrios del auto cuando se encontraba parqueado en una de las estaciones de tren. Al hablar con la policía nos dijeron que el seguro debería hacerse cargo de estos daños. Al comunicarnos con ellos negaron cualquier tipo de ayuda, sacando cláusulas y excusas para no cubrir ningún gasto, ARGUMENTANDO QUE SI QUERIAMOS ALGO MEJOR DEBERIAMOS PAGAR MÁS. Realmente esos seguros no cubren absolutamente nada, da igual tener algo super básico a pagar algo que ellos venden como mejor. La persona con la que hablamos no mostró ningún interés en nuestros casos, haciendo promesas falsas, como las llamadas que nunca regresó. Al final decidimos retirarnos de este seguro después de haber sido clientes por bastante tiempo. Literalmente solo se lavan las manos con excusas y pretextos incoherentes cuando al principio te venden la idea de que es un seguro excelente para tu carro. No les importa no solo que hay un daño material sino también un daño emocional por parte nosotros, tratando de solucionar algo que ellos saben que no van a hacer y que al final tu seas el que tiene que pagar los arreglos. My family and I have had a VERY NEGATIVE experience with this company. We had 3 cars insured with them of which unfortunately 2 of them suffered incidents. One of them was a crash by another car, causing irreparable damage to one of the doors. The insurance of the person who did the damage (which was also State Farm) and ours (which is not cheap at all) did NOT RESPOND at all. They left us waiting for a call that NEVER HAPPENED, not even to say that they were not going to cover any expenses. The second incident was an act of vandalism, they destroyed the windows of the car when it was parked at one of the train stations. When we spoke to the police we were told that the insurance should take care of the damage. When we contacted them they denied any kind of help, taking out clauses and excuses not to cover any expenses, ARGUMENTING THAT IF WE WANTED SOMETHING BETTER WE WOULD HAVE TO PAY MORE. Actually those insurances do not cover absolutely nothing, it is the same to have something super basic as to pay for something they sell as better. The person we spoke to showed no interest in our cases, making false promises, such as calls that he never returned. In the end we decided to withdraw from this insurance after being customers for quite some time. They literally just wash their hands with excuses and incoherent pretexts when at first they sell you the idea that it is an excellent insurance for your car. They don't care not only that there is material damage but also emotional damage on our part, trying to fix something they know they are not going to do and in the end you are the one who has to pay for the repairs."

"Jen and her team are excellent. They are knowledgeable and always happy to assist with any questions or issues we have. Yajaira & Sergio Rivera"