State Farm® Insurance Agent Jennifer Santiago

"(Translated by Google) My family and I have had a VERY NEGATIVE experience with this company. We had 3 cars insured with them, of which unfortunately 2 of them suffered incidents. One of them was crashed by another car, causing irreparable damage to one of the doors. The insurance of the person who did the damage (which was also State Farm) and ours (which is not cheap at all) DID NOT RESPOND AT ALL. They left us waiting for a call THAT NEVER HAPPENED, not even to say that they were not going to cover any expenses. The second incident was due to an act of vandalism, they destroyed the windows of the car when it was parked at one of the train stations. When talking to the police they told us that the insurance should take care of this damage. When we contacted them, they denied any type of help, making clauses and excuses for not covering any expenses, ARGUING THAT IF WE WANTED SOMETHING BETTER, WE SHOULD PAY MORE. Actually, these insurances do not cover absolutely anything, it does not matter to have something super basic to pay for something that they sell as better. The person we spoke to showed no interest in our cases, making false promises, such as never returning calls. In the end we decided to withdraw from this insurance after being a customer for quite some time. They literally just wash their hands of incoherent excuses and excuses when they initially sell you the idea that it is excellent insurance for your car. They do not care not only that there is material damage but also emotional damage on our part, trying to solve something that they know they are not going to do and that in the end you are the one who has to pay for the repairs. My family and I have had a VERY NEGATIVE experience with this company. We had 3 cars insured with them of which unfortunately 2 of them suffered incidents. One of them was a crash by another car, causing irreparable damage to one of the doors. The insurance of the person who did the damage (which was also State Farm) and ours (which is not cheap at all) did NOT RESPOND at all. They left us waiting for a call that NEVER HAPPENED, not even to say that they were not going to cover any expenses. The second incident was an act of vandalism, they destroyed the windows of the car when it was parked at one of the train stations. When we spoke to the police we were told that the insurance should take care of the damage. When we contacted them they denied any kind of help, taking out clauses and excuses not to cover any expenses, ARGUMENTING THAT IF WE WANTED SOMETHING BETTER WE WOULD HAVE TO PAY MORE. Actually those insurances do not cover absolutely nothing, it is the same to have something super basic as to pay for something they sell as better. The person we spoke to showed no interest in our cases, making false promises, such as calls that he never returned. In the end we decided to withdraw from this insurance after being customers for quite some time. They literally just wash their hands with excuses and incoherent pretexts when at first they sell you the idea that it is an excellent insurance for your car. They don't care not only that there is material damage but also emotional damage on our part, trying to fix something they know they are not going to do and in the end you are the one who has to pay for the repairs. (Original) Mi familia y yo hemos tenido una experiencia BASTANTE NEGATIVA con esta compañía. Teníamos con ellos asegurados 3 autos de los cuales desafortunadamente 2 de ellos sufrieron incidentes. Uno de ellos fue una estrellada por parte de otro auto, causando daños irreparables en una de las puertas. El seguro de la persona que hizo el daño (que también era State Farm) y el de nosotros (que no es nada barato) NO RESPONDIERON en lo absoluto. Nos dejaron esperando una llamada QUE NUNCA SUCEDIÓ, ni siquiera para decir que no iban a cubrir ningun gasto. El segundo incidente fue por un acto de vandalismo, destruyeron los vidrios del auto cuando se encontraba parqueado en una de las estaciones de tren. Al hablar con la policía nos dijeron que el seguro debería hacerse cargo de estos daños. Al comunicarnos con ellos negaron cualquier tipo de ayuda, sacando cláusulas y excusas para no cubrir ningún gasto, ARGUMENTANDO QUE SI QUERIAMOS ALGO MEJOR DEBERIAMOS PAGAR MÁS. Realmente esos seguros no cubren absolutamente nada, da igual tener algo super básico a pagar algo que ellos venden como mejor. La persona con la que hablamos no mostró ningún interés en nuestros casos, haciendo promesas falsas, como las llamadas que nunca regresó. Al final decidimos retirarnos de este seguro después de haber sido clientes por bastante tiempo. Literalmente solo se lavan las manos con excusas y pretextos incoherentes cuando al principio te venden la idea de que es un seguro excelente para tu carro. No les importa no solo que hay un daño material sino también un daño emocional por parte nosotros, tratando de solucionar algo que ellos saben que no van a hacer y que al final tu seas el que tiene que pagar los arreglos. My family and I have had a VERY NEGATIVE experience with this company. We had 3 cars insured with them of which unfortunately 2 of them suffered incidents. One of them was a crash by another car, causing irreparable damage to one of the doors. The insurance of the person who did the damage (which was also State Farm) and ours (which is not cheap at all) did NOT RESPOND at all. They left us waiting for a call that NEVER HAPPENED, not even to say that they were not going to cover any expenses. The second incident was an act of vandalism, they destroyed the windows of the car when it was parked at one of the train stations. When we spoke to the police we were told that the insurance should take care of the damage. When we contacted them they denied any kind of help, taking out clauses and excuses not to cover any expenses, ARGUMENTING THAT IF WE WANTED SOMETHING BETTER WE WOULD HAVE TO PAY MORE. Actually those insurances do not cover absolutely nothing, it is the same to have something super basic as to pay for something they sell as better. The person we spoke to showed no interest in our cases, making false promises, such as calls that he never returned. In the end we decided to withdraw from this insurance after being customers for quite some time. They literally just wash their hands with excuses and incoherent pretexts when at first they sell you the idea that it is an excellent insurance for your car. They don't care not only that there is material damage but also emotional damage on our part, trying to fix something they know they are not going to do and in the end you are the one who has to pay for the repairs."

"jen is amazing. i was affected by the recent storms. thankfully when we set up the policy she explained all the benefits of adding that water coverage. she answered my call sunday at 1pm. by 3pm there was a crew at my house disinfecting. she has a client for life with me. we need more Jennifers in the world."

"I recently got into an accident and my old insurance company didn’t help me at all, I then talked with Axel who is clearly very knowledgeable and passionate about his job and he helped with the claim and got me insurance for my car, my apartment and a life insurance. Axel is very caring and humorous, he made sure I understood the coverages on everything and what they mean. I loved the process of getting insured because of him, made life easier. The rest of the team are also welcoming"