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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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William Sako

January 21, 2026

5  out of  5
rating by William Sako
"I have been a State Farm customer for over 40 years for home and auto. State Farm has always taken great care of me but I just renewed my auto coverage with Jose and he did an amazing job if carefullycealking me through all my auto coverage levels and helped me find a way to get all the protection that I need while saving me money, Jose was a pleasure to work with and he really confirmed that staying with State Farm is the smartest decision I can make. He is very conscientious and showed me that there really are insurance agents out there who really care about their customers and are willing to go above and beyond the call of duty to make customers feel important and show that they matter. Thank you State Farm for having customer foccused representatives like Jose on staff. I am a happy camper and working with him was a real pleasure."
We responded:
"Thank you so much for your kind words 😊 We’re so glad you had a great experience with Jose. He truly cares about making coverage easy to understand and making sure you feel confident in your decisions. That level of care means everything to our team 🙌 Thank you for trusting Jennifer Santiago State Farm. Be sure to follow us on social media for updates, tips, and behind-the-scenes moments 📲✨"
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Grace Rios

January 14, 2026

5  out of  5
rating by Grace Rios
"Thank you to the whole team for all the help especially Jose who is very knowledgeable on everything regarding insurance!! I highly recommend"
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Margarita Yezzi

January 7, 2026

5  out of  5
rating by Margarita Yezzi
"No hay nada mejor que contar con un agente de seguros que realmente se preocupe por ti. Jennifer Santiago me llamó personalmente para saber cómo estaba y darme tranquilidad, un nivel de atención humana que ya casi no se encuentra. Además, Sara ha sido una guía excepcional, explicándome cada paso para tomar la mejor decisión. Son un gran equipo, profesionales y empáticos. ¡Totalmente recomendados."
We responded:
"Muchas gracias por compartir tu experiencia 😊 Nos alegra muchísimo saber que te sentiste acompañado y escuchado. Para nuestro equipo, la atención humana y el apoyo real marcan la diferencia, y nos encanta saber que Jennifer y Sara pudieron brindarte esa tranquilidad y guía en cada paso 🤍 Gracias por confiar en Jennifer Santiago State Farm. Te invitamos a seguirnos en nuestras redes sociales para mantenerte conectado con nuestro equipo 📲✨"
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Veda Gryzmala

August 30, 2025

5  out of  5
rating by Veda Gryzmala
"Axel was very helpful because I needed insurance and it was a holiday weekend and their office was open he was very supportive"
We responded:
"Thank you for your kind words 😊 We’re happy Axel could assist you when you needed coverage, even during a holiday weekend. Making sure you feel supported and taken care of is always our priority 🙌 Thank you for trusting Jennifer Santiago State Farm. Follow us on social media to stay connected with our team 📲✨"
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Abel Solis

August 9, 2025

5  out of  5
rating by Abel Solis
"Jennifer and her team are amazing. I always feel welcomed in their office and they are eager to help with any questions I’ve had. Jose helped me make sure I was properly covered for my auto insurance and made the process as smooth as possible. I highly recommend stopping by here if you are in the market for insurance."
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Leonard Lampton

May 9, 2025

5  out of  5
rating by Leonard Lampton
"I stopped in the State Farm office to drop off my Mother's homeowners insurance payment. I talked to Jose Guillen and found him very personable. He told me that he could save me money on my auto insurance. After viewing the quote, I decided to go with State Farm and now I'm saving money! Hose is very knowledgeable and a good person to talk to and appreciate his great customer service. Leonard L."
We responded:
"Thank you so much, Leonard! 🙏🏼 We're thrilled to hear Jose was able to help — he’s a valued part of our team, and we’ll be sure to share your kind words with him. Saving you money while delivering great service is what we’re all about. Don’t forget to follow us @YourAgentJen for more tips and updates! 🚗💬"
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Augie Martinez

April 30, 2025

5  out of  5
rating by Augie Martinez
"This insurance agency is one of the best by far. They're not just pushing paperwork—they truly care about their clients and their well-being. They're highly informative, walking you through every step so you’re never left in the dark. What sets them apart is their compassion and dedication. They take their job seriously, not just to sell a policy, but to help you move forward in life with confidence and peace of mind."
We responded:
"Thank you so much for your kind words! 💛 We're truly grateful for your trust — our team is here to guide and support you every step of the way. Follow us @YourAgentJen to stay connected and get helpful tips along the way! 📲🙌🏼"
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BY K

March 4, 2025

5  out of  5
rating by BY K
"They were able to set up another app immediately, Axle really fast with the paperwork nice people 👍🏼"
We responded:
"Thanks for the awesome review! 🙌🏼 We're so glad we could get everything set up quickly with Axle. Our team is always here to make the process smooth and easy. 👍🏼 Need anything else? Just give us a call—and don’t forget to follow us on social! 📲😊"
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Jasmine Solorzano

February 20, 2025

5  out of  5
rating by Jasmine Solorzano
"“I was completely impressed with their professionalism and great customer service." Jose and Jennifer were very helpful and explained everything."
We responded:
"Thank you so much! We're glad Jose and Jennifer could help and make everything clear for you. 😊 If you ever need anything else, give us a call—and feel free to follow us on social for updates and tips! 📲"
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Luke Sandoval

February 10, 2025

5  out of  5
rating by Luke Sandoval
"Jennifer’s team was awesome. They helped me with my insurance needs."
We responded:
"Thank you so much for your kind words! 😊 We're so glad we could help you with your insurance needs — it truly means a lot to our whole team. If there's ever anything else we can assist you with, don’t hesitate to reach out. We’re always just a phone call away! 📞 And feel free to follow us on social media to stay connected with updates, tips, and community events! 💬📲"
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Karen Lopez

January 29, 2025

5  out of  5
rating by Karen Lopez
"Axel was fantastic! He was both professional and friendly, making the process of starting my business policy smooth and stress-free. He was knowledgeable and was able to get everything set up quickly. I highly recommend working with him!"
We responded:
"Thank you so much for the kind words! 🙌🏼 We're thrilled to hear Axel made the process smooth and stress-free — he really cares about helping our customers feel confident and supported. 💼✨ If you ever need anything else, we’re just a call away. And don’t forget to follow us on social to stay in the loop! 📲"
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h hun

November 20, 2024

5  out of  5
rating by h hun
"Melissa was great !!!!!! She was honest patient and most important understanding. I got all the coverage I needed in one phone call."
We responded:
"We’re so happy to hear that, thank you! 🙌🏼 Melissa is truly amazing, and we're glad she was able to help you get everything covered in just one call. 😊 If you ever need anything else, don’t hesitate to reach out—and feel free to follow us on social to stay connected! 📲"
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Aimee Guerrero

October 30, 2024

5  out of  5
rating by Aimee Guerrero
"Jenny and her staff made my experience of buying home owners insurance for the first time so straightforward and pleasant. Jose was so patient and made sure I felt well informed about my coverage options. I’m really looking forward to working with them."
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Beatriz Vargas

October 8, 2024

5  out of  5
rating by Beatriz Vargas
"State Farm is the best. I really like the way agent Mr. Jose Guillen at 5027 W Armitage Chicago IL. 60639 Has provided the best services and how he handled everything with care. Was amazing. I give him a 10 plus. He was able to provide excellent service and excellent prices. For my autos and home insurance policies. I am very satisfied with his 100% service."
We responded:
"Gracias por sus palabras positivas, Beatriz es nuestro placer poder atenderla, gracias de nuevo por confiar en nuestra oficina para su seguro. "
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Brianna Oliva

August 6, 2024

5  out of  5
rating by Brianna Oliva
"Jennifer was very helpful. Would 100% recommend !"
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David Zavaleta

April 24, 2024

5  out of  5
rating by David Zavaleta
"Muy buen servicio todo el personal muy amable jenely,jose exelente seguro siempre a tentos no hay cargos escondidos siempre atentos"
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Ted Parks

April 24, 2024

5  out of  5
rating by Ted Parks
"These guys are wonderful. Accurate, professional and they will work with you. Best insurance office I’ve encountered"
We responded:
"Thank you Ted for your review. Thank you for trusting us with your insurance needs. "
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Valdez

April 24, 2024

5  out of  5
rating by Valdez
"Buen servicio de parte de José"
We responded:
"Gracias por su palabras y su confianza en nuestra oficina "
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Ivan Silva

April 23, 2024

5  out of  5
rating by Ivan Silva
"Excelente Atención y servicio 1000% Satisfactorio y Recomendable!!!"
We responded:
"Gracias Ivan for sus Linda’s palabras. "
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Lily Andalon

April 23, 2024

5  out of  5
rating by Lily Andalon
"This agent Jennifer Santiago and her team are amazing! Jose Guillen helped me when I got into an accident. He was very patient pleasant and courteous. He was always on top of everything. Had my rental and body shop ready to go the next day. He would call to check on how I was feeling and made sure everything was moving accordingly and smoothly! Highly recommend!!"
We responded:
"Thank you Lily for your review. We appreciate your continued trust with our agency. "
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Carlos Flores

April 22, 2024

5  out of  5
rating by Carlos Flores
"State Farm has been consistently amazing with their customer service. They’ve always gone above and beyond to assist me, providing answers to all my questions and ensuring I have the best experience. Their dedication to customer satisfaction is truly exceptional. Highly recommend them!"
We responded:
"Thank you Carlos for your trust with your agency "
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Cuquis Marquez

April 22, 2024

5  out of  5
rating by Cuquis Marquez
"Mil gracias State Farm por su excelente servicio y pue atendernos en momentos de accidente, apoyando a nuestra carga moral y económica. Fam Gálvez"
We responded:
"Gracias por sus palabras positivas. "
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Mariana Flores

January 19, 2024

5  out of  5
rating by Mariana Flores
"Jennifer Santiago is hands down the best insurance agent. I’ve been a client of hers since day one and I can guarantee I will never leave. Having a policy with State Farm is one thing, but having Jen as your actual State Farm agent is only that much better!!! Highly recommend."
We responded:
"Thank you for your continued trust and support. We appreciate your business "
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RT Taylor

December 9, 2023

5  out of  5
rating by RT Taylor
"Alex Torres great asset to your business"
We responded:
"Thank you for your positive words "
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Ivan Maya

November 20, 2023

5  out of  5
rating by Ivan Maya
"Best experience when it comes to auto insurance A++++. Definitely will recomend to family and friends."
We responded:
"Thank you Ivan "